Service Level Shipping FAQ

 

What will change about the order process?

Previously, to arrange shipping for orders on shop.boeing.com , the customer was required to choose from over 800 individual route assignments for sales orders with various shipping requirements. This process does not guarantee the shipment will receive the appropriate service level and has resulted in poor quality defects including wrong route selection, shipment returns, order rework and cancellations.

Before

SL_After.jpg

 

Our business strategy and transportation team has configured our system to select the best fit carrier routes to all domestic and international shipping scenarios in SAP. Customers will simply identify their service level preference (Standard, Express, or Overnight) and our system will apply the matching route based on the sales order origin, destination, weight group, and hazardous material indication.

After

SL_Before.jpg

Why are we making this change?

  • To reduce order entry errors (incorrect routes) during the order creation process
  • To simplify how transportation routes are assigned to customer orders by providing service levels that match order attributes (origin, destination, weight, service level and hazmat requirement) and shipping preference
  • Improve customer experience and order processing rate across the enterprise
  • Ensure orders are assigned the most optimal, and cost effective routes

 

What are the service levels?

Overnight (5)

  • Domestic: Delivery within the US, within 1-2 days, shipping to Hawaii and Alaska within 5-7 days
  • International: Delivery typically in 3 to 5 business days (typically 1 or 2 business days to Canada, Mexico and Puerto Rico) **Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.

Express (6)

  • Domestic: Delivery within the US, within 3-5 days, shipping to Hawaii and Alaska within 5-7 days
  • International: Delivery typically in 3 to 5 business days (typically 1 or 2 business days to Canada, Mexico and Puerto Rico) **Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.

Standard (7)

  • Domestic: Delivery within the US, within 5-7 days, shipping to Hawaii and Alaska within 3-5 days
  • International: Delivery typically in 5 to 7 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico) **Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.

*Express AM (4)

  • Domestic: Delivery within the US, next day AM, shipping to Hawaii and Alaska within 3-5 days
  • International: Delivery typically in 3 to 5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico) **Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.

*Express Early AM (10)

  • Domestic: Delivery within the US, within 1-3 days, shipping to Hawaii and Alaska within 3-5 days
  • International: Delivery typically in 3 to 5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico) **Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.

Which Service Level Should I Assign?

Customers are encouraged to assign the service level that closes matches their routing preferences. For example for Standard service level, most customers designate their FedEx or UPS ground to be the carrier and service of choice that most closely matches the service level description.

 

What are the Weight Groups?

Weight groups distinguish customer orders’ shipping requirements by the weight and dimension. Orders under 150lbs are accepted by our small package shipping service (via package truck, van, etc.). Orders over 150lbs require a less than full or full truck service (53’ van, etc.). This distinction will ensure the order receives the correct amount of capacity, equipment, and service.

 

What is Hazmat Capable?

Our products may contain hazardous materials that are capable of posing a risk to health and safety when in transport. Check this box if your carrier is licensed to handle hazardous materials in compliance with state and federal material regulations.

 

Who will be impacted by this change?

This change will impact all customers who order products from Boeing Distribution Inc. (all customer orders placed with Boeing Distribution Inc. on shop.boeing.com/aviation-supply)

I have my own carrier account. Will this change affect my shipping preference?

Yes, customers who choose to ship collect (use their own freight account) will be asked to complete a shipping preference form. Customers will validate their carrier account info and assign their shipping preference to each service level. Once complete, customer will select the service level that corresponds their shipping preference and automatically assign the route to the order.  

*Service levels only available for e-commerce orders( Spec2000, shop.boeing.com/aviation-supply, web service, etc.)

**Door to Airport – If BDI is paying for the freight costs, and assuming the shipping risk and liability, then the shipment will deliver from our plant location to the customer’s destination air or ocean port (DAP terms). Customer is responsible for importation, customs entry and final delivery.

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