Service Level Shipping FAQ

BDI Service Level Routing - Frequently Asked Questions


What will change about the order process?


Previously, to arrange shipping for orders on shop.boeing.com/aviation-supply/

(formerly Aviall), the customer was required to choose from over 800 individual route assignments for sales orders with various shipping requirements. This process does not guarantee the shipment will receive the appropriate service level and has resulted in poor quality defects including wrong route selection, shipment returns, order rework and cancellations.


Before

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Our business strategy and transportation team has configured our system to select the best fit carrier routes
to all domestic and international shipping scenarios in SAP. Customers will simply identify their service level
preference (Standard, Express, or Overnight) and our system will apply the matching route based on the sales
order origin, destination, weight group, and hazardous material indication.


After

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Why are we making this change?

  • To reduce order entry errors (incorrect routes) during the order creation process
  • To simplify how transportation routes are assigned to customer orders by providing service levels that
    match order attributes (origin, destination, weight, service level and hazmat requirement) and shipping preference
  • Improve customer experience and order processing rate across the enterprise
  • Ensure orders are assigned the most optimal, and cost effective routes


Who will be impacted by this change?

  • This change will impact all customers who order products from Boeing Distribution Inc.
    shop.boeing.com/aviation-supply (formerly Aviall).


What are the benefits?


- Simplified dot.com online ordering platform
- Match your carrier preferences with our 3 service level options on shop.boeing.com (Self Service)
- Improve customer experience (more streamline order processing)
- More accurate shipping service allocated to order requirements


Will I have a choice as to what carrier and service level?


You can choose from one of three service levels (standard, express, or overnight) applied to the order. BDI has applied world class, pre-selected carriers for each shipping preference.


What are the service levels?


Standard

  • Domestic: Delivery within the country, within 5-7 days
  • International: Delivery typically in 5 to 10 business days
    Door to Airport transit if shipping payment terms are Prepaid or Freight Invoiced.


Express

  • Domestic: Delivery within the the country, within 3-5 days
  • International: Delivery typically in 3 to 7 business days


Overnight

  • Domestic: Delivery within the country, within 2-3 days
  • International: Delivery typically in 3 to 5 business days


Note: **If exporting outside of the origin country, BDI will ship your order from plant location to the customer’s destination port (air or ocean).
Customer is responsible for importation and final delivery to the end-user address. Shipping terms must be Prepaid or Freight Invoiced.


I have my own carrier shipping accounts. How do I create and update my shipping preferences?


Yes, customers can manage their carrier and service level preferences on our self service platform (pending release date) or request from a CSR to fill out a carrier preference form and send to
servicelevelrouting@boeing.com . To get you started, we have identified your existing service level preference data based on your historical data in 2021. We will use this routing information to define routing instructions for your service level preferences.


If you want to edit your settings, you can request and complete a carrier preference form and send it to
servicelevelrouting@boeing.com . Customers will validate their carrier account info and assign their shipping preference to each service level. Once complete, customer will select the service level that corresponds to their shipping preference and our route determination logic will automatically assign the route to the order.


Domestic Form: https://cloud.e.boeingservices.com/2021servicelevelshipping?formid=SLSDom

International Form: https://cloud.e.boeingservices.com/2021servicelevelshipping?formid=SLSIntl

 

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If I Use My Own Carrier, How Should I Assign To The Service Level Model?


Customers are encouraged to closely match their carrier preferences to our service level selections. For
example for Standard service level, customers may assign a local courier as their carrier and service that most closely matches our service level description.

 

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What are the Weight Groups?


Weight groups distinguish customer orders’ shipping requirements by the weight and dimension. Orders
under 150lbs are accepted by our small package shipping service (via package truck, van, etc.). Orders over 150lbs require a less than full or full truck service (53’ van, etc.). This distinction will ensure the order receives the correct amount of capacity, equipment, and service.

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What is Hazmat Capable?


Our products may contain hazardous materials that are capable of posing a risk to health and safety when in transport. Please provide indication in the carrier preference form if your carrier is licensed to handle
hazardous materials in compliance with state and federal material regulations. Our route determination will assign your hazmat capable carrier to the order if it contains hazardous materials.


Domestic Shipping


For domestic shipping, customer have shipping options: Collect (Third Party, Cash In Advance, Net Term #), Prepaid, or Freight Invoiced. If Collect, customer will select their service level (Standard, Overnight, or Express) and the order will be assigned the carrier and service designated on your carrier preference form. If Prepaid or Freight Invoiced, Boeing Distribution will determine the route based on your service level selection.


International Shipping


For international shipments, customers have three shipping options. Customers are encouraged to apply their shipping preference on the carrier preference form for international shipping.

  • For option 1 (EXW), the order is made available for pickup at the plant location where order is
    fullfilled. The customer’s carrier is responsible for the freight once it leaves our location via EXW
    incoterms. Boeing Distribution will package the order for international travel (air or sea) provide the
    commercial invoice, packing list, MSDS, 8130 cert and one dangerous goods declaration for the first leg of travel. Customer’s carrier or freight forwarder is responsible for export, filing the AES and any
    further repackaging required.
  • For option 2 (FCA), BDI will ship your order to the origin carrier or freight forwarder location. The
    customer’s carrier is responsible for the freight once it is dropped off at the location via FCA incoterms.  Boeing Distribution will package the order for international travel (air or sea) provide the commercial invoice, packing list, MSDS, 8130 cert and one dangerous goods declaration for the first leg of travel.  Customer’s carrier or freight forwarder is responsible for export, filing the AES and any further repackaging required.
  • For option 3 (DAP), BDI will ship your order to the destination port (sea or air). The customer’s carrier is responsible for the freight once it is dropped off at the destination port via DAP incoterms. Boeing Distribution will export the order and provide the commercial invoice, packing list, MSDS, 8130 cert and one dangerous goods declaration for the first & second leg of travel. Customer’s carrier, freight forwarder, and/or broker is responsible for importation and final delivery.

One Time Ship-To


If you have an order with a One-Time Ship-To address, coordinate with your sales contact who will process your order manually. To ensure accurate route selections, our customers will directly manage their route preferences and ship-to addresses including street, city, postal code, and billing account # in a Self-Service portal which is under development and expected to release later this year.

 

What if the order does not process completely?


Please advise our CSR team if you are unable to process your order, and we will check to ensure your routing preferences are configured correctly in our system. See How do I create and update my shipping preferences


Does this affect me qualifying for free freight?


This will not impact customer order qualifications for free freight.


How are the freight costs determined on my invoice?


The freight charge will be determined by the origin, destination, weight, level of service (standard, express, overnight), and if any hazmat specifications are required. Dimensional weight is applied if it exceeds the actual package weight. Dim weight will be calculated by multiplying length, width, and height of each package in inches and dividing the total by 139.


Standard offers the most economical level of service, Express and Overnight are premium freight services for priority shipping. Freight, fuel surcharge, and accessorial fees, including any potential hazmat, additional handling, or peak surcharge fees, are all included in total invoiced cost.

 

If you have any further questions, please email us at servicelevelrouting@boeing.com and we will respond as best as possible. Thank you for shopping with Boeing Distribution, Inc.

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